100% ORIGINAL PRODUCTS
WE DISPATCH ALL PRODUCTS FROM ITALY
100% ORIGINAL PRODUCTS
WE DISPATCH ALL PRODUCTS FROM ITALY
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We are very sorry something went wrong with your delivery. Please let us know how we can help you. We kindly ask you to fill out the following form. We will come back to you shortly to help you.
Below there are some of common questions about claims:
We remind you that you have 14 working days since you receive your items to return them in its original packaging.
No, you can decide whether to request a refund or if you want an exchange or a replacement.
No, our customer care is at your complete disposal, in case of return you will receive by email the prepaid label that you will have to print and you will have to apply on the outside of the package. Then, on the carrier's website you can independently program the date and time of pickup at your address.
It depends on multiple factor as the reason of return. Anyway the cost for the return will never be higher than what you paid for your order.
